Ruiding bearing after-sales service personnel will be enthusiastic, responsible work attitude 24 hours a day, 365 days a year professional services for you;

After receiving your call, our customer service will call you back as soon as possible to solve your problems;

During the service, we will patiently explain to the user and solve the problem for you in a short time.

Specific services.

1. pre-sales services

a. Selection
If the user has a selection and new product development requirements, marketing personnel or user service personnel will go to the site to follow up, understand the user (user) working conditions, from the principle, design, bearing manufacturing and other aspects to assist the user to attack, until the problem is completely solved.

b. Training
Technical training and communication according to user requirements.

c. Communication
Technical exchange on bearing applications.

d. Feedback
Research, feedback, processing and resolution of common problems.

2. After-sales service

a. Come out to the scene, judge and analyze the causes of bearing damage. If the problem is not solved and the user is not satisfied, the service personnel will not leave the site.
b. According to the user's request, free to assign special after-sales service personnel, on-site guidance on the correct installation and use of bearings.
c. Deal with product quality "three packages".
d. Regular visits to customers to solicit their opinions.
e. understand the use of Riding bearing products, the possible quality problems found in a timely manner, timely processing.
f. understand and grasp the development trend of customer requirements for products, as well as special quality requirements and performance requirements.
g. To do a good job of collecting, organizing, analyzing and utilizing quality information.